Technical Customer Service Advisor
Technical Customer Service Advisor
2:00pm – 10:00pm
Would you like to work for a company that is helping people make positive changes in their lives and the lives of others? Or maybe you are thinking of a career change into a fast-growing, entrepreneurial business, with breakthrough sales methods and training.
As 2018 and 2019 winners of Stevie Awards including Entrepreneur of the Year, Health and Pharmaceuticals Service, Woman of the Year, and The Lifetime Achievement Award, this is your opportunity to work for a global training and development company that touches the lives of millions of people each year, inspiring them to live their best life possible.
We are hiring a full-time, remote-working Technical Customer Service Advisor based in the UK. This is an exciting opportunity to work from home as the first line of contact for customers in regards to any requests, problems or technical issues and to work with them to resolve and provide accurate feedback in an empathetic and professional way that represents the brand appropriately.
Core hours are Monday to Friday between the hours of 2pm - 10pm.
You will have to learn fast, will have the ability to work in a diligent and caring way, and will want to experience a fast-paced and developing role where your thoughts and ideas are appreciated. It is crucial to have excellent English both written and verbal, attention to detail, and multi-tasking ability.
Process customer requests and provide troubleshooting and inquiry answers.
Support our customers to resolve logistical and technical questions, as well as platform issues through phone, email, and chat.
Navigate through multiple computer applications with speed and accuracy.
Maintain a high level of world-class customer service/professionalism to a wide range of customers.
Support a team in an administrative capacity, assisting with customer issues and reporting.
Collaborate with colleagues and partners to resolve problems.
Maintain broad knowledge about the company's products and services.
2 years of experience in technical support or another helpdesk role.
A strong preference is given for remote working experience.
Experience in resolving customers’ issues by going the extra mile and communicating with customers in an empathetic way.
Ability to prioritize and process customer requests submitted by email, live chat, or instant message promptly and within target deadlines.
Organized and priority-driven and have excellent time-management skills to effectively manage your workload.
Ideally, you should also be:
Comfortable using a range of digital/online tools ranging from email, through office products to database/CRM systems.
Creative and able to see new opportunities to work differently, if it contributes to increased customer satisfaction or business success.
Able to identify opportunities to promote and offer other products and programs.
Happy and confident to work on your own remotely.
Background on Marisa Peer
Marisa Peer is a world-renowned speaker, hypnotherapy trainer, and bestselling author. She has over three decades of experience as a therapist, has been listed in Tatler’s guide to ‘Britain’s 250 Best Doctors’, and has been heralded as everything from “Britain’s Best Therapist” to a “pioneering motivational hypnotherapist, psychotherapist and a winning sports psychologist.”
Marisa has been a contributor and columnist to publications including Closer, Men’s Fitness, and major Sunday newspapers. She frequently appears as an expert on the BBC and television networks all over the world. She has been acknowledged as an inspirational speaker from TEDx and Conde Nast to the Royal Society of Medicine for her impassioned and effective approach to changing people’s lives from within.